Cancellation, Refund & Fulfillment Policy
Effective & Last Updated: September 02, 2026 • Version 2.4
Transparent & Fair Billing Terms
At Interior Designers Club (IDC), we are committed to complete transparency in our digital subscription services, trial promotions, cancellation workflows, and refund processing.
1 Nature of Digital Services & Instant Fulfillment Policy
Interior Designers Club (operating at interiordesignersclub.in) provides digital directory listings, business profile branding, and customer lead distribution services for interior designers, architects, and home decor studios across India.
Service Delivery & Shipping Terms
- No Physical Shipping: All products and services offered on our platform are 100% digital SaaS solutions and online listings. No physical products or tangible shipments are dispatched.
- Instant Digital Provisioning: Upon successful plan activation or free trial mandate authorization, your designer dashboard, profile editing tools, and membership privileges are activated immediately.
- Directory Moderation: Public directory placement and verified badges go live within 0 to 24 hours of standard credential moderation.
2 Launch Offer: 6-Month Free Trial Cancellation & Expiry Terms
For designers participating in our introductory launch offer (6 Months 100% Free Trial with ₹0 Charged Today):
- Introductory Launch Window: This promotional offer is valid strictly for the first 6 months (180 days) from the platform's live launch date. Once 6 months have elapsed since platform launch, the promotional free trial will be permanently closed across the website, and standard annual subscription terms will apply for all new members.
- Cancel Anytime During Trial: Designers enrolled in the launch trial can cancel or disable their auto-renewal mandate at any point during the 180-day trial period with zero cancellation charges.
- Self-Service Cancellation: Simply navigate to your Designer Dashboard > Subscription Settings and click "Cancel Auto-Debit Mandate", or submit an email request to billing@interiordesignersclub.in with your registered email/phone number.
- Continued Access: Upon canceling auto-pay before the trial ends, your listing will remain active until the end of the trial period and will gracefully transition to a base unranked profile without charging your account.
3 48-Hour Money-Back Guarantee on Paid Subscriptions
For direct upfront paid 1-Year Membership Packages (Starter ₹10,000, Basic ₹20,000, Pro ₹30,000, Business ₹40,000, Enterprise ₹50,000), we provide a 48-hour satisfaction guarantee under the following conditions:
| Scenario | Refund Eligibility | Details |
|---|---|---|
| Request within 48 Hours | 100% Refund | If submitted within 48 hours of payment capture and fewer than 2 client leads have been dispatched to your dashboard. |
| Duplicate / Excess Deduction | 100% Refund | If technical error causes multiple charges for the same transaction, duplicate deductions are refunded immediately. |
| Request after 48 Hours | Non-Refundable | After 48 hours, subscription fees are non-refundable as directory indexing and lead allocation costs have been deployed. |
| Single Listing Post Fee (₹1,000) | Non-Refundable | One-time manual listing moderation and verification fees are non-refundable once the post is published. |
4 Refund Processing Mode & Timelines
Approved refunds are processed exclusively through our authorized payment gateway partner (Razorpay) back to the original source payment instrument (e.g. Credit Card, Debit Card, Net Banking Account, UPI ID, or Wallet) used during transaction initiation.
- Processing Timeline: Once initiated by our billing team, funds typically credit back to your account within 5 to 7 working banking days, depending on your issuing bank's clearing cycle.
- Notification: You will receive an automated email confirmation and Razorpay refund ARN (Acquirer Reference Number) for tracking with your bank.
5 How to Submit a Cancellation or Refund Request
To request a cancellation or refund, please follow these steps:
- Send an email to billing@interiordesignersclub.in from your registered email ID.
- Include the subject line:
Refund Request - [Your Studio Name / Transaction ID]. - Provide your registered mobile number, payment order ID / Razorpay payment ID, and the reason for your refund request.
- Our billing desk will acknowledge your request within 24 to 48 business hours and notify you of the resolution status.
6 Billing Desk & Payment Support Contact
Operating Entity
Interior Designers Club
Website: https://interiordesignersclub.in
Corporate Office: IDC Business Tower, Sector 62, Noida, NCR, India
Regional Office: Sanjay Place, Agra, UP - 282002, India
Billing & Refund Desk
Billing Email: billing@interiordesignersclub.in
General Support: support@interiordesignersclub.in
Billing Support: +91-98765-43210
Working Hours: Mon - Sat: 9:30 AM to 6:30 PM IST
